Price Review 2019

Recently, the Independent Pricing and Regulatory Tribunal (IPART) reviewed our 2020-25 Pricing Proposal Proposal and invited community comment. The issues and suggestions raised by the community have been considered and responded to by Hunter Water in the Response to IPART Issues Paper.
Following public comment on the pricing proposal, IPART will review and make a draft determination in March 2020. There will be another opportunity for public feedback at this time. Learn more about the pricing submission here.
Recently, the Independent Pricing and Regulatory Tribunal (IPART) reviewed our 2020-25 Pricing Proposal Proposal and invited community comment. The issues and suggestions raised by the community have been considered and responded to by Hunter Water in the Response to IPART Issues Paper.
Following public comment on the pricing proposal, IPART will review and make a draft determination in March 2020. There will be another opportunity for public feedback at this time. Learn more about the pricing submission here.
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Pricing topics!
about 2 years agoCLOSED: This brainstormer has concluded.What pricing topics and issues would you like to discuss in preparation for our price submission?
Rickover 2 years agoEvery water user should be able to have a customer contract
Currently only land owners are able to have Customer Contracts. This is unfair. Tenants are prohibited from holding Customer Contracts and do not pay for sewer and other services. With Electricity, gas, mobile phone etc the user holds the Customer Contract, gets the benefits and can take part in user pays arrangements.
0Andrewover 2 years agoin-house water system that filters the water before you drink it
0Glenn Nover 2 years agoRetirement villages should be able to take advantage of pensioner water rebates.
8 out of 10 residents in my village are pensioners yet are unable to access even a partial rebate.
2Andrewover 2 years agoevery park in the Hunter should have its own sterilizable water bubbler system
that's still life is still water and then it still alive has to bubble up as well but better tasting water
0daniel endicottover 2 years agoUser Pays per litre. No connection fee
If the connection fee/service charge was removed from our water bills and you only paid per litre of water you acually used it would be a huge water efficiency measure. People would save water because it would be more expensive per litre. So the average person would pay the same to hunter water per year. But those wasting/using more water would pay more, and those using less would pay more. There is next to no incentive to save water (except for being a good citizen that doesn't want more dams or desal plants built) with it being so cheap as it is per litre at the moment. When is HUnter water going to implement this "User pays" water efficiency measures?
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Key Dates
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March 2020
Click on the image to learn more
Project Stages
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Customer engagement and consultation
Price Review 2019 has finished this stageWe engaged specifically with customers to provide guidance on the services we provide, activities we perofrm and prices we propose our customers pay in 2020-25.
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Pricing proposal available to public
Price Review 2019 has finished this stageOur pricing proposal was lodged with IPART on 1 July 2019 and is available for public review. It sets out our proposed expenditure programs and prices for the regulatory period commencing 1 July 2020.
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IPART Issues Paper seeking stakeholder views
Price Review 2019 has finished this stageIPART released an Issues Paper on 17 Sep 2019. It summarises the key information in our pricing proposal, sets our IPART's preliminary positions, identifies key issues for the review and invites public feedback from all parties with an interest in Hunter Water's services and prices.
There were 55 submissions, including one from Hunter Water. The majority of these published on IPART's website
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Public hearing
Price Review 2019 has finished this stageIPART held a public hearing about Hunter Water's prices on Tuesday 19 Nov 2019, followed by a drop-in session.
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Draft prices
Price Review 2019 is currently at this stageIPART will publish draft prices in March 2020 and invite submissions from the public.
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Price determination
this is an upcoming stage for Price Review 2019In mid June 2020, IPART will publish Hunter Water's prices to apply from 1 July 2020.
Related Documents
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Hunter Water's Response to IPART Issues Paper (4 MB) (pdf)
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Willingness to pay survey feedback to community (178 KB) (pdf)
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Fact Sheet - Hunter Water price review 2016 - residential customers (114 KB) (pdf)
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Fact Sheet - Hunter Water price review 2016 - non-residential customers (97.1 KB) (pdf)
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Price Determination - July 2016 to June 2020 (764 KB) (pdf)