Hunter Water's Customer and Community Advisory Group

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Hunter Water's Customer and Community Advisory Group (CCAG) is an advisory forum made up of community representatives who provide advice on customer and community interests.

The Group is Chaired by Councillor Paul Le Mottee, representative of Port Stephens Council.

The CCAG enables two-way, open communication between Hunter Water and local councils, customer representatives, and environmental and community organisations. In recent years the group has provided advice and feedback to Hunter Water on topics including:

  • pricing reviews
  • treatment plant upgrades
  • flooding in the lower Hunter
  • land developments within our drinking water catchments
  • improving the health of Throsby Creek

The CCAG's charter is available here.

Hunter Water's Customer and Community Advisory Group (CCAG) is an advisory forum made up of community representatives who provide advice on customer and community interests.

The Group is Chaired by Councillor Paul Le Mottee, representative of Port Stephens Council.

The CCAG enables two-way, open communication between Hunter Water and local councils, customer representatives, and environmental and community organisations. In recent years the group has provided advice and feedback to Hunter Water on topics including:

  • pricing reviews
  • treatment plant upgrades
  • flooding in the lower Hunter
  • land developments within our drinking water catchments
  • improving the health of Throsby Creek

The CCAG's charter is available here.

Message the CCAG

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    Hunter Water Community update Autumn Edition 2018 in my letterbox had information regarding this. I quote"temporary desalination plant will only be built if water storage levels fall below 35%, and Hunter Water has implemented all other water efficiency measures" But the website hunterwater.com.au/tempdesal has "Construction would be a measure of last resort after a number of water saving measures." What is it? ALL measures or a number of measures? FIxing leaks, dual flush tiolets, water saving shower heads awesome! BUT If the connection fee/service charge was removed from our water bills and you only paid per litre of water you acually used it would be a huge water efficiency measure. People would save water because it would be more expensive per litre. So the average person would pay the same to hunter water per year. But those wasting/using more water would pay more, and those using less would pay more. There is next to no incentive to save water (except for being a good citizen that doesn't want more dams or desal plants built) with it being so cheap as it is per litre at the moment. When is HUnter water going to implement this "User pays" water efficiency measures? Either way Hunter Water needs to clear up this confusion of a hardcopy newsletter and website information which is misleading and possibly contradictory.

    daniel endicott asked over 3 years ago

    Hi Daniel

    Sorry for the delay in replying to your questions and comments. Thank you for your interest in the temporary desalination project, and for pointing out the inconsistency in the wording on our website. We will update the site to clarify our commitment to undertaking all the water saving measures identified in the Lower Hunter Water Plan. With regards to your suggestion to adopt a different pricing mechanism, please note that Hunter Water’s pricing structure is periodically reviewed and determined by the Independent Pricing and Regulatory Tribunal (IPART). IPART’s current price determination applies until 30 June 2020. Hunter Water will be making a submission to IPART by 30 June 2019 that will help to set prices from 1 July 2020. We encourage community members to have their say regarding our 2019 submission to IPART on the dedicated page within Hunter Water Your Voice (https://yourvoice.hunterwater.com.au/Price-Review-2019).
    Please let me know if I can assist further or supply any other information. 
    Kind regards, Jen

Page last updated: 14 August 2021, 13:13