Recycled water – Chisholm

Recycled Water Chisholm

Recycled water is now being provided to customers in Chisholm

Work was completed on Wednesday 20 November 2019 and recycled water is now being provided to customers.

Always use the water supplied through your recycled water (purple) taps for recycled water purposes only:

  • Toilet flushing
  • Washing cars, paths and external walls
  • Watering lawns and gardens, including fruit trees and vegetable gardens
  • Washing laundry in a washing machine

Recycled water reminders:

  1. Your recycled water meets the Australian Guidelines for Water Recycling. It’s treated to a very high standard and is disinfected. However, recycled water is not suitable for drinking, cooking, using in the kitchen, in the bathroom for bathing, showering, bidets, filling pools and spas, for children’s outdoor water play equipment.
  2. Only use a licensed plumber. This is to ensure that no ‘cross connections’ between the drinking water and recycled water plumber are accidentally made on your property.
  3. Check your recycled water plumbing has the correct fittings, labelling, is colour-coded (purple), and tap handles are removed when the taps are not in use. This will help ensure recycled water is used appropriately at your home.

*Residents of Thornton North: if you have a purple water meter we will contact you over coming months. Your suburb will continue to receive drinking water through your recycled water system until further notice.

Recycled water is now being provided to customers in Chisholm

Work was completed on Wednesday 20 November 2019 and recycled water is now being provided to customers.

Always use the water supplied through your recycled water (purple) taps for recycled water purposes only:

  • Toilet flushing
  • Washing cars, paths and external walls
  • Watering lawns and gardens, including fruit trees and vegetable gardens
  • Washing laundry in a washing machine

Recycled water reminders:

  1. Your recycled water meets the Australian Guidelines for Water Recycling. It’s treated to a very high standard and is disinfected. However, recycled water is not suitable for drinking, cooking, using in the kitchen, in the bathroom for bathing, showering, bidets, filling pools and spas, for children’s outdoor water play equipment.
  2. Only use a licensed plumber. This is to ensure that no ‘cross connections’ between the drinking water and recycled water plumber are accidentally made on your property.
  3. Check your recycled water plumbing has the correct fittings, labelling, is colour-coded (purple), and tap handles are removed when the taps are not in use. This will help ensure recycled water is used appropriately at your home.

*Residents of Thornton North: if you have a purple water meter we will contact you over coming months. Your suburb will continue to receive drinking water through your recycled water system until further notice.

  • Monitoring recycled water pressure

    2 days ago

    A few customers in Chisholm have let us know they are experiencing low recycled water pressure. Our team installed pressure loggers today to accurately measure the water pressure in different parts of the network.

    We can see the recycled water pressure in some parts of Chisholm falls between 3.15pm and 10.45pm due to increased use at this time. We are investigating further and will let you know the outcome.

    If you are not happy with your recycled water pressure please call us to let us know. We will investigate for you.

    We have found that customers are using 30% more...

    A few customers in Chisholm have let us know they are experiencing low recycled water pressure. Our team installed pressure loggers today to accurately measure the water pressure in different parts of the network.

    We can see the recycled water pressure in some parts of Chisholm falls between 3.15pm and 10.45pm due to increased use at this time. We are investigating further and will let you know the outcome.

    If you are not happy with your recycled water pressure please call us to let us know. We will investigate for you.

    We have found that customers are using 30% more recycled water than we anticipated. Recycled water is not subject to water restrictions and we are glad you are enjoying using it, but all water is precious and we ask you to use it wisely.


  • Confirming work is completed and recycled water is now being delivered to Chisholm customers

    24 days ago

    Thank you for your patience over the past two days. We have completed work and recycled water is now being provided in Chisholm.

    Thank you for your patience over the past two days. We have completed work and recycled water is now being provided in Chisholm.

  • Possible changes in water pressure and discoloured water today - 20 Nov 2019

    25 days ago

    Residents in Chisholm may be experiencing some periods of discoloured water and changes in water pressure today. These issues should be resolved by this afternoon.

    Recycled water is not being provided as of yet due to delays in construction work, but should be provided to you later this afternoon.

    Discoloured water is caused by sediment dislodging inside the pipes due to water flow changes. If you have discoloured water we advise you not to drink it or wash clothes. Please run a tap for a few minutes and if the water does not become clear please call Hunter...

    Residents in Chisholm may be experiencing some periods of discoloured water and changes in water pressure today. These issues should be resolved by this afternoon.

    Recycled water is not being provided as of yet due to delays in construction work, but should be provided to you later this afternoon.

    Discoloured water is caused by sediment dislodging inside the pipes due to water flow changes. If you have discoloured water we advise you not to drink it or wash clothes. Please run a tap for a few minutes and if the water does not become clear please call Hunter Water on 1300 657 000.

    We apologise for your inconvenience.


  • Recycled water being provided today - 19 November 2019

    26 days ago

    We are in Chisholm, along with work-crews from H L Mullane (our contractor), making final changes to the supply mains to supply recycled water to customers today.

    You may have an interruption to your water supply today while we complete this work (We have written to all customers to let them know.)

    We need to 'flush' the water mains as we re-pressure them. If you would like to collect some of this water from the hydrants during the flushing (which is suitable for watering your garden or lawns only), please feel free. We will provide buckets for your use at...

    We are in Chisholm, along with work-crews from H L Mullane (our contractor), making final changes to the supply mains to supply recycled water to customers today.

    You may have an interruption to your water supply today while we complete this work (We have written to all customers to let them know.)

    We need to 'flush' the water mains as we re-pressure them. If you would like to collect some of this water from the hydrants during the flushing (which is suitable for watering your garden or lawns only), please feel free. We will provide buckets for your use at major flushing points.

    Flushing will occur at:

    • 23 Settlers Blvd
    • 4 Hawker Cl
    • 8 & 36 Dragonfly Dr
    • 2 & 28 Duskdarter St
    • 41 Arrowtail St
    • 38 Mistfly St
    • 35 Whitewater St
    If you see us working and have any questions, please come and ask us!

  • Recycled Water Will Be Supplied From Tuesday 19 November

    30 days ago

    The preparation work completed earlier this week was a success.

    We will need to make a final change to our water supply network before provide recycled water. To do this we need to shut down the water mains:

    From 9am to 10pm (estimated time) on 19 November there will be no recycled water available for toilet flushing and outdoor taps.

    The water supply interruption is for your recycled water only. If you have no water in your kitchen and bathroom please call us on 1300 657 657.

    Some customers will experience an interruption to both their drinking water and recycled...

    The preparation work completed earlier this week was a success.

    We will need to make a final change to our water supply network before provide recycled water. To do this we need to shut down the water mains:

    From 9am to 10pm (estimated time) on 19 November there will be no recycled water available for toilet flushing and outdoor taps.

    The water supply interruption is for your recycled water only. If you have no water in your kitchen and bathroom please call us on 1300 657 657.

    Some customers will experience an interruption to both their drinking water and recycled water systems – we have written to these customers to let them know.

  • Trial shutdown to test the recycled water network

    about 1 month ago

    There will be a trial shutdown on the recycled water network between 6am and 4pm on Thursday 14 November. This is essential testing in preparation for cross connections removal prior to recycled water being supplied to your home.

    You should not experience a recycled or drinking water outage during this time. This work should last no more than 1-3 hours in your suburb. You are welcome to approach us while we are working in your area for more information.

    There will be a trial shutdown on the recycled water network between 6am and 4pm on Thursday 14 November. This is essential testing in preparation for cross connections removal prior to recycled water being supplied to your home.

    You should not experience a recycled or drinking water outage during this time. This work should last no more than 1-3 hours in your suburb. You are welcome to approach us while we are working in your area for more information.

  • Community update - September 2019

    3 months ago

    Recycled water

    We’ve had some technical complications with the operation of the newly-constructed recycled water treatment plant for Chisholm. This means we have not yet been able to complete the transition to recycled water from drinking water.

    The complications with operating the plant have not affected the safety or quality of water supplied through the drinking and recycled water networks. We are working to bring the recycled water system online as soon as possible.

    You will receive a letter from us in the next day or so with more information.

    Please remember it’s important to always use the water supplied...

    Recycled water

    We’ve had some technical complications with the operation of the newly-constructed recycled water treatment plant for Chisholm. This means we have not yet been able to complete the transition to recycled water from drinking water.

    The complications with operating the plant have not affected the safety or quality of water supplied through the drinking and recycled water networks. We are working to bring the recycled water system online as soon as possible.

    You will receive a letter from us in the next day or so with more information.

    Please remember it’s important to always use the water supplied through your recycled water taps for recycled water purposes only:

    • Toilet flushing
    • Washing cars, paths and external walls
    • Watering lawns and gardens, including fruit trees and vegetable gardens
    • Washing laundry in a washing machine
    • Watering pets

    Save your 4

    As well as complying with water restrictions, there are some simple ways to save water:

    • Take a 4 minute shower
    • Wait for a full load before putting on the washing
    • Fix dripping taps
    • Turn off the tap while brushing your teeth.

    If we do this, we can save 4 buckets of water each day. If we all change a little, we can save a lot. This will really help conserve the water remaining in our dams.

    Planning for our water future

    We are currently working with the NSW Government, key stakeholders and the community to develop the next Lower Hunter Water Plan, which will consider new water sources and new ways to reduce water use.

    Understanding how the community feels about the options to supplement existing water supplies and reduce reliance on drinking water is an important part of preparing this plan.

    To find out more and have your say on our water future, visit water future

    Next steps for Chisholm residents

    There will be some water supply shutdowns before commissioning of the recycled water systems occurs. We’ll let you know when these will occur, and try to minimise the inconvenience to you.

    Thank you

    We appreciate your patience and cooperation over the past two years as we deliver the first residential recycled water system in the Hunter region. We couldn’t do it without you.


  • Level 1 water restrictions are in place from Monday 16 September 2019

    3 months ago

    We have the lowest water levels in our dams in over two decades. We need everyone’s help to save water.

    Water restrictions don’t apply to water supplied through the recycled water system, but please use this water wisely. The water supplied through both systems are valuable resources.

    What you need to know about level 1 water restrictions:

    • Outdoor watering before 10am or after 4pm only
    • No hosing hard surfaces
    • Wash your vehicle on the grass using a trigger nozzle
    • No sprinklers

    We have the lowest water levels in our dams in over two decades. We need everyone’s help to save water.

    Water restrictions don’t apply to water supplied through the recycled water system, but please use this water wisely. The water supplied through both systems are valuable resources.

    What you need to know about level 1 water restrictions:

    • Outdoor watering before 10am or after 4pm only
    • No hosing hard surfaces
    • Wash your vehicle on the grass using a trigger nozzle
    • No sprinklers

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  • All Home Plumbing Inspections completed - thank you for your cooperation

    9 months ago

    Over the past few weeks we've finished the last few Home Plumbing Inspections. All 1,100 properties in Chisholm and Gillieston Heights have now been checked.

    We know it was a little inconvenient having our plumbers check inside your home. We would like to thank all the home owners, tenants and property managers who helped coordinate access for us. Thank you very much!

    Over the past few weeks we've finished the last few Home Plumbing Inspections. All 1,100 properties in Chisholm and Gillieston Heights have now been checked.

    We know it was a little inconvenient having our plumbers check inside your home. We would like to thank all the home owners, tenants and property managers who helped coordinate access for us. Thank you very much!

  • Recycled water will be delivered on Monday 6 May 2019

    about 1 year ago

    Some technical difficulties have delayed the project and we would prefer not to introduce a new water source during the hottest months of the year. Recycled water will be provided on 6 May 2019. Until then you will continue to receive drinking water through your recycled water pipes and meter (purple).

    Some technical difficulties have delayed the project and we would prefer not to introduce a new water source during the hottest months of the year. Recycled water will be provided on 6 May 2019. Until then you will continue to receive drinking water through your recycled water pipes and meter (purple).