December Development eNews update


More than 4,400 new homes connected in 2018-19, which is above the long term average of 3,000.


Our developer experience score, combining satisfaction and ease of doing business, is 8.6 out of 10.


Our customers enjoy an average grade of service of 7 days for all Development Applications.

Level 2 restrictions are on the horizon

We're currently in Level 1 restrictions, but if dry conditions continue Level 2 restrictions will commence on 20 January 2020. As a region we're experiencing our lowest storage levels in over 40 years.

We understand outdoor water use is critical for some businesses and industry. If restrictions affect your business activities you may need to apply for an exemption. From 16 December breach fines may apply, so it's important you know your responsibilities. Learn more at

Sourcing recycled water options

As part of our drought response, we are investigating opportunities to supply recycled water to replace current potable water demands for irrigation, industrial uses and construction.

The drought conditions are a reminder that alternative water supplies including recycled water and stormwater harvesting are an important consideration in saving our precious drinking water supplies.

We will continue to engage with our development partners to identify and investigate opportunities in this space. If you have any questions or would like to find out more please contact Tony McClymont, Manager Sustainable Growth at or phone 4979 9702.

Roll out of a new water quality standard

In consultation with the industry, we have developed a new Technical Standard (STS 408) that specifies our water quality requirements for the construction, handling and repair of new water mains.

This new standard will help ensure the ongoing safe supply of drinking water to our customers.

To support our industry partners, we are developing an e-learning module which will be rolled out from mid-January for a three month period. Completing the training is a requirement by the end of March 2020. We will be in touch in the new year with more details. Find more information on the new standard here.


Improving developer works

As part of our ongoing improvement process for the Certification of Developer Works, we are reviewing our processes, approved products and complex works interactions.

In the new year, we will hold round table discussions with Accredited Suppliers to seek feedback on what is working well and what needs improvement, as well as the new STS-408 standard and how approved products are being managed.

Contact the team - we're here to help

When completing inspections or audits on site, please contact our Surveillance Officers, Shane and Brett to arrange to meet on site. Additionally, they're here to help if you come across any issues or need support.

  • Shane Hayter – Lake Macquarie & Newcastle areas – 0417 499 577
  • Brett Passmore – Maitland, Port Stephens & Cessnock areas – 0407 661 953.

Design assurance training

We recently completed an audit of our asset management systems to help ensure our assets continue to meet our needs.

To help maintain high standards across the development sector, we will continue to deliver Design Assurance Training to provide participants with a strong working knowledge of the Water Service Association of Australia design requirements.

Interested in training? Please contact Simon Groves, Manager Planning Systems at or by phone on 4979 9575.


Thanks for your continued support and conversation over the past 12 months. We look forward to a productive year ahead, and hope to see you all at the next Development Forum in April.Keep an eye out for an invitation to the 2020 Development Forum in the new year!

Best wishes and safe returns,

Hunter Water Development Services team

Our offices will be closed from 25 December to 1 January 2020. Processing of applications will close from 20 December, and recommence 2 January 2020.

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