September Development eNews




ONLINE APPLICATIONS

100% of development applications are now being processed online.

DEVELOPER EXPERIENCE

Our developer experience score, combining satisfaction and ease of doing business, is 8.2 out of 10.

PROCESSING TIMES

Our customers continue to see Development Applications processed within 8 days (on average).

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Introducing our new Developer App!

Now more than ever, our customers are relying on us to deliver great online services so they can continue doing business with us easily and efficiently.

We have been listening to customers feedback and have been redesigning our online Development Application and Developer Self Service portal to create a more seamless and user-friendly experience for you. To find out more about the Developer App contact the team on development.feedback@hunterwater.com.au


Here's what to expect from October...






Development Forum will return in 2021

Hunter Water’s Development Forum has been postponed until 2021. We have taken this decision in light of the current COVID-19 social distancing requirements.


In the meantime, we will be delivering a series of smaller online Round Table events to continue our discussions with our development community.


Something in particular you'd like to hear more about? Reach out to our Development Services team and let us know.



SEPTEMBER UPDATE



E-learning training on our new water quality standard coming in October!

Self-registration for the online training in our new water quality standard will open during October. Keep a look out for a separate email inviting you to register for the training. Completion of the e-learning is mandatory for all Accredited Suppliers.

The new Standard Technical Specification (STS 408) sets out the required hygienic construction and handling practices for repair and installation of new water mains. This new Standard will help ensure the ongoing safe supply of drinking water to our customers and sets out the water quality parameters to be met.

Once the e-learning is launched, the next phase of the roll out will involve auditing against the the Standard to ensure the correct water quality measures are in place. This will commence in 2021.




Developer round table discussions

As part of our ongoing improvement of the Developer Works systems, we will soon be reviewing the Review of Environmental Factors (REF) process and implementing the new online Developer App used for completing development applications.

We will be holding the next series of round table discussions with Accredited Suppliers in November and December. We will discuss the REF improvement project and seek feedback from you on what’s working well with the process and what needs improvement. The team will also demonstrate the new Developer App and seek your feedback on its performance.


Here's a summary of the previous Developer Round Table:

Be on the lookout for an invite to our next online discussion later this year.



WSAA appraised products

The Water Services Association Australia (WSAA) appraises the suitability of civil products for use in water and sewer networks across Australia. WSAA provides this service as part of the suite of activities and resources provided to Hunter Water.

From 30 June 2020, we no longer keep a register of Hunter Water specific approved products, instead we allow WSAA appraised products to be used within our network provided they meet our design codes and specifications.

It remains the Accredited Suppliers responsibility to ensure that acceptable products are being used in our networks. Please contact our representatives (Cameron Onions, Murray Melmeth, Shane Hayter or Brett Passmore), if you have any questions about the suitability of WSAA appraised products.

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