Enabling good development in our region

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We've recently updated our Growth Plan and funding of infrastructure documentation to better reflect the needs and aspirations of our region.

We support sustainable land development across the Lower Hunter region. We do so by partnering with landowners, property developers, accredited supplies and government agencies.

As a key driver of Newcastle's regional growth strategy, our role is to ensure development is compliant, best practice and sustainable.

We want the Hunter to be the best it can be and to do that we work to:

  • Provide sustainable services for population growth
  • Enhance the liveability of urban areas
  • Deliver efficient and innovative services for new development

Our Development Services group is reviewing how we work with our partners and stakeholders. Share your ideas on how we can improve what we do.

We've recently updated our Growth Plan and funding of infrastructure documentation to better reflect the needs and aspirations of our region.

We support sustainable land development across the Lower Hunter region. We do so by partnering with landowners, property developers, accredited supplies and government agencies.

As a key driver of Newcastle's regional growth strategy, our role is to ensure development is compliant, best practice and sustainable.

We want the Hunter to be the best it can be and to do that we work to:

  • Provide sustainable services for population growth
  • Enhance the liveability of urban areas
  • Deliver efficient and innovative services for new development

Our Development Services group is reviewing how we work with our partners and stakeholders. Share your ideas on how we can improve what we do.

  • April 2020 Development eNews

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    9 days ago




    ONLINE APPLICATIONS

    97% of development applications are now being processed through online channels.

    DEVELOPER EXPERIENCE

    Our developer experience score, combining satisfaction and ease of doing business, is 8.7 out of 10.

    PROCESSING TIMES

    Our customers continue to enjoy an average grade of service of 7 days for all Development Applications.

    JOIN THE CONVERSATION!

    Help shape our region’s future.

    Sign up to Your Voice and have your say!






    Supporting development during COVID-19

    We recognise this is a very challenging time for people and businesses, but we're here to continue to support development across the Lower Hunter. To make it easy and safe to do business, we've implemented the following work practises:

    • Our office-based Development Services team is working normally, but from home, to support application processing and design reviews.
    • Our field staff are supporting construction activities by ensuring site inspections and commissioning’s are occurring as scheduled.
    • Online application lodgement is available 24/7 through our new website.
    • Processing and outputs are generated electronically and emailed to you.
    • Face-to-face meetings have been replaced with video conferencing
    • Limited counter services are available at Head Office by appointment only.

    Learn more about how we're supporting our customers and community during COVID-19.



    Development Forum postponed until October 2020

    Hunter Water’s Development Forum has been deferred until October 2020 due to the COVID-19 social distancing practices. We are considering changing the format of the event to a ‘Webinar’ style event. Keep an eye out for invitations later this year.


    The themes of this year's forum will relate to supporting growth and regional development in a post COVID-19 economy and our continued work in responding to drought.

    We look forward to seeing you there. In the meantime, if there is anything particular you would like to hear anything from us, please contact our Development Services team and let us know.



    APRIL UPDATE



    Roll out of a new water quality standard

    In consultation with the industry, we have developed a new Standard Technical Specification (STS 408) that sets out the required hygienic construction and handling practices for repair and installation of new water mains. This new standard will help ensure the ongoing safe supply of drinking water to our customers and sets out the water quality parameters to be met.


    The new Standard was finalised in December 2019 and will be implemented after the e-learning training module becomes available. We anticipate the e-learning training will be available from May with full implementation from July 2020.

    Find more information on the new standard here.



    Developer round table discussions


    As part of our ongoing improvement of the Certification of Developer Works, we are continuing to review our processes, approved products and complex works interactions.

    We will be holding a series of round table discussions with Accredited Suppliers in May and June to seek feedback on what is working well and what needs improvement, as well as the new STS-408 Standard and how approved products are being managed.

    Be on the lookout for an invite to one of our online discussion forums.



    Approved products

    The Water Services Association Australia (WSAA) appraises the suitability of civil products for use in water and sewer networks across Australia. WSAA provides this service as part of the suite of activities and resources provided to Hunter Water.

    From 30 June 2020, we will no longer keep a register of Hunter Water specific approved products, instead we will allow WSAA appraised products to be used within our network provided they meet our design codes and specifications.

    It remains the Accredited Suppliers responsibility to ensure that acceptable products are being used in our networks. Please contact our representatives (Cameron Onions, Murray Melmeth, Shane Hayter or Brett Passmore), if you have any questions about the suitability of WSAA appraised products.



    Introducing our new website!

    Now more than ever, our customers are relying on us to deliver great online services so they can continue doing business with us easily and efficiently.


    We have been listening to customer feedback and have developed a new website to help create a more seamless and user-friendly experience for you.


    Check out our new site and let us know what you think!





    ONLINE APPLICATIONS

    97% of development applications are now being processed through online channels.

    DEVELOPER EXPERIENCE

    Our developer experience score, combining satisfaction and ease of doing business, is 8.7 out of 10.

    PROCESSING TIMES

    Our customers continue to enjoy an average grade of service of 7 days for all Development Applications.

    JOIN THE CONVERSATION!

    Help shape our region’s future.

    Sign up to Your Voice and have your say!






    Supporting development during COVID-19

    We recognise this is a very challenging time for people and businesses, but we're here to continue to support development across the Lower Hunter. To make it easy and safe to do business, we've implemented the following work practises:

    • Our office-based Development Services team is working normally, but from home, to support application processing and design reviews.
    • Our field staff are supporting construction activities by ensuring site inspections and commissioning’s are occurring as scheduled.
    • Online application lodgement is available 24/7 through our new website.
    • Processing and outputs are generated electronically and emailed to you.
    • Face-to-face meetings have been replaced with video conferencing
    • Limited counter services are available at Head Office by appointment only.

    Learn more about how we're supporting our customers and community during COVID-19.



    Development Forum postponed until October 2020

    Hunter Water’s Development Forum has been deferred until October 2020 due to the COVID-19 social distancing practices. We are considering changing the format of the event to a ‘Webinar’ style event. Keep an eye out for invitations later this year.


    The themes of this year's forum will relate to supporting growth and regional development in a post COVID-19 economy and our continued work in responding to drought.

    We look forward to seeing you there. In the meantime, if there is anything particular you would like to hear anything from us, please contact our Development Services team and let us know.



    APRIL UPDATE



    Roll out of a new water quality standard

    In consultation with the industry, we have developed a new Standard Technical Specification (STS 408) that sets out the required hygienic construction and handling practices for repair and installation of new water mains. This new standard will help ensure the ongoing safe supply of drinking water to our customers and sets out the water quality parameters to be met.


    The new Standard was finalised in December 2019 and will be implemented after the e-learning training module becomes available. We anticipate the e-learning training will be available from May with full implementation from July 2020.

    Find more information on the new standard here.



    Developer round table discussions


    As part of our ongoing improvement of the Certification of Developer Works, we are continuing to review our processes, approved products and complex works interactions.

    We will be holding a series of round table discussions with Accredited Suppliers in May and June to seek feedback on what is working well and what needs improvement, as well as the new STS-408 Standard and how approved products are being managed.

    Be on the lookout for an invite to one of our online discussion forums.



    Approved products

    The Water Services Association Australia (WSAA) appraises the suitability of civil products for use in water and sewer networks across Australia. WSAA provides this service as part of the suite of activities and resources provided to Hunter Water.

    From 30 June 2020, we will no longer keep a register of Hunter Water specific approved products, instead we will allow WSAA appraised products to be used within our network provided they meet our design codes and specifications.

    It remains the Accredited Suppliers responsibility to ensure that acceptable products are being used in our networks. Please contact our representatives (Cameron Onions, Murray Melmeth, Shane Hayter or Brett Passmore), if you have any questions about the suitability of WSAA appraised products.



    Introducing our new website!

    Now more than ever, our customers are relying on us to deliver great online services so they can continue doing business with us easily and efficiently.


    We have been listening to customer feedback and have developed a new website to help create a more seamless and user-friendly experience for you.


    Check out our new site and let us know what you think!


  • December Development eNews update

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    3 months ago




    NEW HOMES IN THE HUNTER

    More than 4,400 new homes connected in 2018-19, which is above the long term average of 3,000.

    DEVELOPER EXPERIENCE

    Our developer experience score, combining satisfaction and ease of doing business, is 8.6 out of 10.


    PROCESSING TIMES

    Our customers enjoy an average grade of service of 7 days for all Development Applications.



    Level 2 restrictions are on the horizon

    We're currently in...




    NEW HOMES IN THE HUNTER

    More than 4,400 new homes connected in 2018-19, which is above the long term average of 3,000.

    DEVELOPER EXPERIENCE

    Our developer experience score, combining satisfaction and ease of doing business, is 8.6 out of 10.


    PROCESSING TIMES

    Our customers enjoy an average grade of service of 7 days for all Development Applications.



    Level 2 restrictions are on the horizon

    We're currently in Level 1 restrictions, but if dry conditions continue Level 2 restrictions will commence on 20 January 2020. As a region we're experiencing our lowest storage levels in over 40 years.

    We understand outdoor water use is critical for some businesses and industry. If restrictions affect your business activities you may need to apply for an exemption. From 16 December breach fines may apply, so it's important you know your responsibilities. Learn more at hunterwater.com.au/restrictions.

    Sourcing recycled water options

    As part of our drought response, we are investigating opportunities to supply recycled water to replace current potable water demands for irrigation, industrial uses and construction.

    The drought conditions are a reminder that alternative water supplies including recycled water and stormwater harvesting are an important consideration in saving our precious drinking water supplies.

    We will continue to engage with our development partners to identify and investigate opportunities in this space. If you have any questions or would like to find out more please contact Tony McClymont, Manager Sustainable Growth at tony.mcclymont@hunterwater.com.au or phone 4979 9702.


    Roll out of a new water quality standard

    In consultation with the industry, we have developed a new Technical Standard (STS 408) that specifies our water quality requirements for the construction, handling and repair of new water mains.

    This new standard will help ensure the ongoing safe supply of drinking water to our customers.

    To support our industry partners, we are developing an e-learning module which will be rolled out from mid-January for a three month period. Completing the training is a requirement by the end of March 2020. We will be in touch in the new year with more details. Find more information on the new standard here.

    DECEMBER UPDATE

    Improving developer works

    As part of our ongoing improvement process for the Certification of Developer Works, we are reviewing our processes, approved products and complex works interactions.

    In the new year, we will hold round table discussions with Accredited Suppliers to seek feedback on what is working well and what needs improvement, as well as the new STS-408 standard and how approved products are being managed.

    Contact the team - we're here to help

    When completing inspections or audits on site, please contact our Surveillance Officers, Shane and Brett to arrange to meet on site. Additionally, they're here to help if you come across any issues or need support.

    • Shane Hayter – Lake Macquarie & Newcastle areas – 0417 499 577
    • Brett Passmore – Maitland, Port Stephens & Cessnock areas – 0407 661 953.

    Design assurance training

    We recently completed an audit of our asset management systems to help ensure our assets continue to meet our needs.

    To help maintain high standards across the development sector, we will continue to deliver Design Assurance Training to provide participants with a strong working knowledge of the Water Service Association of Australia design requirements.

    Interested in training? Please contact Simon Groves, Manager Planning Systems at simon.groves@hunterwater.com.au or by phone on 4979 9575.


    HAVE A SAFE AND HAPPY HOLIDAY

    Thanks for your continued support and conversation over the past 12 months. We look forward to a productive year ahead, and hope to see you all at the next Development Forum in April.Keep an eye out for an invitation to the 2020 Development Forum in the new year!

    Best wishes and safe returns,

    Hunter Water Development Services team

    Our offices will be closed from 25 December to 1 January 2020. Processing of applications will close from 20 December, and recommence 2 January 2020.

  • Developer eNews - Revised Growth Plan and changes to infrastructure funding

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    11 months ago


    Revised Growth Plan

    Thank you to those industry professionals and partners who joined us at our first round table event last month which focused on our updated Growth Plan and revisions to our funding of infrastructure documentation.

    It was great to get some proactive and positive feedback from the sector on the latest changes, and as always, it is encouraging to see the sector come together to learn and share insights on development in our region.



    Working to make it easier

    We've recently updated our Growth Plan and Funding of Growth Infrastructure documentation...


    Revised Growth Plan

    Thank you to those industry professionals and partners who joined us at our first round table event last month which focused on our updated Growth Plan and revisions to our funding of infrastructure documentation.

    It was great to get some proactive and positive feedback from the sector on the latest changes, and as always, it is encouraging to see the sector come together to learn and share insights on development in our region.



    Working to make it easier

    We've recently updated our Growth Plan and Funding of Growth Infrastructure documentation to make it easier to do business with us.

    Some of the changes include:

    • a new streamlined process with fewer steps and submission requirements to help reduce time and cost
    • revisions to our growth plans for 2019/20 to provide the most up to date information on development in the Hunter
    • new procurement guidelines to improve clarity around our requirements
    • e-tendering is now required on all procurement activities
    • development of new templates to assist developer procurement activities, which are now available online

    Learn more about these changes and view the latest Growth Plan on our website at hunterwater.com.au/growth.


    We want your feedback!

    We are seeking industry feedback on the Draft Standard for Water Quality Acceptance Testing and Hygienic Handling of Water Mains.

    The standard ensures the public health of our customers and community. Review the draft standard and provide your feedback via our online survey.

    Feedback is invited by Friday 2 August 2019.

    Community helping to shape our water future

    We recently held a community deliberative forum with a representative group of 160 people from across the region.

    The forum was the second in the series and focused on understanding our community's preferences and attitudes to water supply and demand option types, including conservation, recycling, dams and desalination.

    Learn more and have your say at yourvoice.hunterwater.com.au/water-future.

  • Update on our Growth Plan and funding of infrastructure documentation

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    12 months ago

    Around 30 people from our across our development community attended an informal update and Q and A session today on our revised Growth Plan and funding of infrastructure documentation. Chris Barker, Team Leader for Development Planning and Relations and Tony McClymont, Manager Sustainable Growth will provide a overview of the changes, followed by an open Q and A.

    It was great to get some proactive and positive feedback from the sector on the latest changes, as well some time with our team on what this will mean for individual groups and developers. As always, it is promising to see the sector come together to learn and share insights on development in our region.

    View the latest documents on our refreshed webpage at hunterwater.com.au/growth.

    Around 30 people from our across our development community attended an informal update and Q and A session today on our revised Growth Plan and funding of infrastructure documentation. Chris Barker, Team Leader for Development Planning and Relations and Tony McClymont, Manager Sustainable Growth will provide a overview of the changes, followed by an open Q and A.

    It was great to get some proactive and positive feedback from the sector on the latest changes, as well some time with our team on what this will mean for individual groups and developers. As always, it is promising to see the sector come together to learn and share insights on development in our region.

    View the latest documents on our refreshed webpage at hunterwater.com.au/growth.

  • The 2019 Development Forum - A Success

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    about 1 year ago

    More than 100 industry professionals joined us at the Marina Views Function Centre for the inaugural Development Forum on 3 April 2019.

    A range of industry professionals from developers to designers and our key partners, took part in the evening which involved plenty of discussions with our specialist water resilience, growth and development services team. We shared some of the improvements we've made to make to easier to do business with us and work more closely with our development community.

    This is the start of what we hope will be a continued conversation focused on enabling good development in our...

    More than 100 industry professionals joined us at the Marina Views Function Centre for the inaugural Development Forum on 3 April 2019.

    A range of industry professionals from developers to designers and our key partners, took part in the evening which involved plenty of discussions with our specialist water resilience, growth and development services team. We shared some of the improvements we've made to make to easier to do business with us and work more closely with our development community.

    This is the start of what we hope will be a continued conversation focused on enabling good development in our region, and planning for a resilient water future. We look forward to furthering these discussions.

    We value the contributions shared via our interactive live poll and Q and A session, which will be used to help shape more detailed discussions with industry professionals and our partners over the coming months.

    Stay tuned for more opportunities to be involved.

  • Collaborating with our partners to enable good development

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    about 1 year ago

    We look forward to meeting with a range of industry professionals from developers to designers and our key partners at our Development Forum in early April.

    We want to listen and learn about planning for our future, and tell you about the improvements we’ve made to work more closely with you.

    We will share some of our ideas, show how we are collaborating with industry and our partners across the region, research into future plans and showcase engaging displays. This will be a great opportunity to hear from a specialist panel.

    We look forward to meeting with a range of industry professionals from developers to designers and our key partners at our Development Forum in early April.

    We want to listen and learn about planning for our future, and tell you about the improvements we’ve made to work more closely with you.

    We will share some of our ideas, show how we are collaborating with industry and our partners across the region, research into future plans and showcase engaging displays. This will be a great opportunity to hear from a specialist panel.

  • 2019 Design Standard Review

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    over 1 year ago

    Following are the latest standards which will be published early in 2019:

    STS 500 - General Requirements for Electrical Installations

    STS 550 - General Requirements for SCADA and Automation Systems

    STS 408 - Water Quality Acceptance Testing


    Following are the latest standards which will be published early in 2019:

    STS 500 - General Requirements for Electrical Installations

    STS 550 - General Requirements for SCADA and Automation Systems

    STS 408 - Water Quality Acceptance Testing