Recycled Water - Gillieston Heights

Recycled Water Gillieston Heights

Delivering recycled water to Gillieston Heights on Thursday 21 November 2019

The recycled water plants are now ready to provide you with recycled water and you will begin receiving it on Thursday 21 November 2019.

Always use the water supplied through your recycled water (purple) taps for recycled water purposes only:

  • Toilet flushing
  • Washing cars, paths and external walls
  • Watering lawns and gardens, including fruit trees and vegetable gardens
  • Washing laundry in a washing machine

Recycled water reminders:

  1. Your recycled water meets the Australian Guidelines for Water Recycling. It’s treated to a very high standard and is disinfected. However, recycled water is not suitable for drinking, cooking, using in the kitchen, in the bathroom for bathing, showering, bidets, filling pools and spas, for children’s outdoor water play equipment.
  2. Only use a licensed plumber. This is to ensure that no ‘cross connections’ between the drinking water and recycled water plumber are accidentally made on your property.
  3. Check your recycled water plumbing has the correct fittings, labelling, is colour-coded (purple), and tap handles are removed when the taps are not in use. This will help ensure recycled water is used appropriately at your home.

Delivering recycled water to Gillieston Heights on Thursday 21 November 2019

The recycled water plants are now ready to provide you with recycled water and you will begin receiving it on Thursday 21 November 2019.

Always use the water supplied through your recycled water (purple) taps for recycled water purposes only:

  • Toilet flushing
  • Washing cars, paths and external walls
  • Watering lawns and gardens, including fruit trees and vegetable gardens
  • Washing laundry in a washing machine

Recycled water reminders:

  1. Your recycled water meets the Australian Guidelines for Water Recycling. It’s treated to a very high standard and is disinfected. However, recycled water is not suitable for drinking, cooking, using in the kitchen, in the bathroom for bathing, showering, bidets, filling pools and spas, for children’s outdoor water play equipment.
  2. Only use a licensed plumber. This is to ensure that no ‘cross connections’ between the drinking water and recycled water plumber are accidentally made on your property.
  3. Check your recycled water plumbing has the correct fittings, labelling, is colour-coded (purple), and tap handles are removed when the taps are not in use. This will help ensure recycled water is used appropriately at your home.
  • Recycled water will be supplied from Thursday 21 November

    4 days ago

    The preparation work completed earlier this week was a success.

    We will need to make a final change to our water supply network before provide recycled water. To do this we need to shut down the water mains:

    From 9am to 10pm (estimated time) on 21 November there will be no recycled water available for toilet flushing and outdoor taps.

    The water supply interruption is for your recycled water only. If you have no water in your kitchen and bathroom please call us on 1300 657 657.

    Some customers will experience an interruption to both their drinking water and recycled...

    The preparation work completed earlier this week was a success.

    We will need to make a final change to our water supply network before provide recycled water. To do this we need to shut down the water mains:

    From 9am to 10pm (estimated time) on 21 November there will be no recycled water available for toilet flushing and outdoor taps.

    The water supply interruption is for your recycled water only. If you have no water in your kitchen and bathroom please call us on 1300 657 657.

    Some customers will experience an interruption to both their drinking water and recycled water systems – we have written to these customers to let them know.
  • Trial shutdown to test the recycled water network

    7 days ago

    There will be a trial shutdown on the recycled water network between 6am and 4pm on Thursday 14 November. This is essential testing in preparation for cross connections removal prior to recycled water being supplied to your home.

    You should not experience a recycled or drinking water outage during this time. This work should last no more than 1-3 hours in your suburb. You are welcome to approach us while we are working in your area for more information.

    There will be a trial shutdown on the recycled water network between 6am and 4pm on Thursday 14 November. This is essential testing in preparation for cross connections removal prior to recycled water being supplied to your home.

    You should not experience a recycled or drinking water outage during this time. This work should last no more than 1-3 hours in your suburb. You are welcome to approach us while we are working in your area for more information.

  • Community update - September 2019

    2 months ago

    Recycled water

    We’ve had some technical complications with the operation of the newly-constructed recycled water treatment plant for Gillieston Heights. This means we have not yet been able to complete the transition to recycled water from drinking water.

    The complications with operating the plant have not affected the safety or quality of water supplied through the drinking and recycled water networks. We are working to bring the recycled water system online as soon as possible.

    You will receive a letter from us in the next day or so with more information.

    Please remember it’s important to always use the water...

    Recycled water

    We’ve had some technical complications with the operation of the newly-constructed recycled water treatment plant for Gillieston Heights. This means we have not yet been able to complete the transition to recycled water from drinking water.

    The complications with operating the plant have not affected the safety or quality of water supplied through the drinking and recycled water networks. We are working to bring the recycled water system online as soon as possible.

    You will receive a letter from us in the next day or so with more information.

    Please remember it’s important to always use the water supplied through your recycled water taps for recycled water purposes only:

    · Toilet flushing

    · Washing cars, paths and external walls

    · Watering lawns and gardens, including fruit trees and vegetable gardens

    · Washing laundry in a washing machine

    · Watering pets

    Save your 4

    As well as complying with water restrictions, there are some simple ways to save water:

    • Take a 4 minute shower
    • Wait for a full load before putting on the washing
    • Fix dripping taps
    • Turn off the tap while brushing your teeth.

    If we do this, we can save 4 buckets of water each day. If we all change a little, we can save a lot. This will really help conserve the water remaining in our dams.

    Planning for our water future

    We are currently working with the NSW Government, key stakeholders and the community to develop the next Lower Hunter Water Plan, which will consider new water sources and new ways to reduce water use.

    Understanding how the community feels about the options to supplement existing water supplies and reduce reliance on drinking water is an important part of preparing this plan.

    To find out more and have your say on our water future, visit water future

    Next steps for Gillieston Heights residents

    There will be some water supply shutdowns before commissioning of the recycled water systems occurs. We’ll let you know when these will occur, and try to minimise the inconvenience to you.

    Thank you

    We appreciate your patience and cooperation over the past two years as we deliver the first residential recycled water system in the Hunter region. We couldn’t do it without you.

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  • Level 1 water restrictions are in place from Monday 16 September 2019

    2 months ago

    We have the lowest water levels in our dams in over two decades. We need everyone’s help to save water.

    Water restrictions don’t apply to water supplied through the recycled water system, but please use this water wisely. The water supplied through both systems are valuable resources.

    What you need to know about level 1 water restrictions:

    • Outdoor watering before 10am or after 4pm only
    • No hosing hard surfaces
    • Wash your vehicle on the grass using a trigger nozzle
    • No sprinklers

    We have the lowest water levels in our dams in over two decades. We need everyone’s help to save water.

    Water restrictions don’t apply to water supplied through the recycled water system, but please use this water wisely. The water supplied through both systems are valuable resources.

    What you need to know about level 1 water restrictions:

    • Outdoor watering before 10am or after 4pm only
    • No hosing hard surfaces
    • Wash your vehicle on the grass using a trigger nozzle
    • No sprinklers

  • Northview St and Ryans Rd area - water interruption and possible changes in water colour (1 May)

    7 months ago

    Some properties in Northview St and parts of Ryans Rd may experience a water interruption (to both drinking water and recycled water supplies) on 1 May between 8am and 3pm. If this is likely to affect you, you will have received a letter from us. (Please accept our apologies for the inconvenience.)

    We suggest you fill some bottles so you have water available for drinking and cooking, and you might like to fill some buckets so you can flush the toilet during the day.

    When the water supply is restored it's possible you may notice some discoloured water, due to...

    Some properties in Northview St and parts of Ryans Rd may experience a water interruption (to both drinking water and recycled water supplies) on 1 May between 8am and 3pm. If this is likely to affect you, you will have received a letter from us. (Please accept our apologies for the inconvenience.)

    We suggest you fill some bottles so you have water available for drinking and cooking, and you might like to fill some buckets so you can flush the toilet during the day.

    When the water supply is restored it's possible you may notice some discoloured water, due to sediment dislodging in the pipes. This is not considered a health concern, but we recommend you don't drink or wash clothes in discoloured water. Please run your tap for a few minutes, and if the water doesn't clear please let us know by calling 1300 657 657. (We will have work crews in the area monitoring the water colour and flushing the mains as necessary.)

    This interruption is needed to prepare for the introduction of recycled water from 31 May 2019 in Gillieston Heights.

  • All Home Plumbing Inspections completed - thank you for your cooperation

    8 months ago

    Over the past few weeks we've finished the last few Home Plumbing Inspections. All 1,100 properties in Chisholm and Gillieston Heights have now been checked.

    We know it was a little inconvenient having our plumbers check inside your home. We would like to thank all the home owners, tenants and property managers who helped coordinate access for us. Thank you very much!

    Over the past few weeks we've finished the last few Home Plumbing Inspections. All 1,100 properties in Chisholm and Gillieston Heights have now been checked.

    We know it was a little inconvenient having our plumbers check inside your home. We would like to thank all the home owners, tenants and property managers who helped coordinate access for us. Thank you very much!
  • Interruption to water supply - Tuesday 18 December (customers in Cessnock Rd, Oak Cct and Redwood Dr ONLY)

    11 months ago

    On Tuesday 18 December Hunter Water will be completing some essential work on the recycled water and drinking water systems in Gillieston Heights.

    This work will affect approximately 30 customers in Cessnock Road, Oak Circuit and Redwood Drive. The interruption will be between 8am and 5pm. Customers who will be affected have been advised in writing and we have sent an SMS to those customers who have provided a mobile phone number.

    This work is to remove a 'cross connection' between the recycled water and drinking water systems (the two systems need to be independent of each other before recycled...

    On Tuesday 18 December Hunter Water will be completing some essential work on the recycled water and drinking water systems in Gillieston Heights.

    This work will affect approximately 30 customers in Cessnock Road, Oak Circuit and Redwood Drive. The interruption will be between 8am and 5pm. Customers who will be affected have been advised in writing and we have sent an SMS to those customers who have provided a mobile phone number.

    This work is to remove a 'cross connection' between the recycled water and drinking water systems (the two systems need to be independent of each other before recycled water is introduced early in 2019). Further cross connections in different locations will be removed over coming months.

    Please accept our apologies for any inconvenience.

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  • Thank you, and introducing Mara Consulting

    about 1 year ago

    Home plumbing inspections have now been been completed on 97% of homes in Chisholm and 88% of homes in Gillieston Heights. We would like to thank the property owners, tenants and real estate agents who have helped achieve this great result. It is good to see so much support for the introduction of recycled water.

    All homes need to have the free home plumbing inspection before recycled water is introduced. The inspection is to ensure there are no interconnections between the drinking water pipes and the recycled water pipes at the home. It will also ensure all fittings are in...

    Home plumbing inspections have now been been completed on 97% of homes in Chisholm and 88% of homes in Gillieston Heights. We would like to thank the property owners, tenants and real estate agents who have helped achieve this great result. It is good to see so much support for the introduction of recycled water.

    All homes need to have the free home plumbing inspection before recycled water is introduced. The inspection is to ensure there are no interconnections between the drinking water pipes and the recycled water pipes at the home. It will also ensure all fittings are in place and recycled water taps and fittings are colour coded and labelled. This is to reduce to chance of occupants of the property accidentally using recycled water instead of potable (drinking quality) water for drinking, cooking, bathing.

    Hunter Water has engaged a local communications firm, Mara Consulting, to help us contact the last few residents and book in their home plumbing inspections. If you haven't contacted us as yet, representatives from Mara Consulting will call you or knock on your door over the next week or two. The representatives will carry photo identification and a letter of introduction from Hunter Water. They do not need to enter your house. Mara Consulting has a great deal of experience working with community members on major projects so we are sure you will be in capable hands.


  • REMINDER Interruption to your (RECYCLED) water supply Sunday 14 October 2018 from 10pm

    about 1 year ago

    There will be a third interruption to the (RECYCLED) water supply for most residents of Gillieston Heights from 10pm Sunday 14 October until the Monday morning at 4am,

    Things did not go as smoothly as we had hoped last night, so this third water outage is needed. Please accept our apologies for any inconvenience this causes you.

    This testing is necessary to ensure both out recycled water and drinking water mains are completely independent from each other (with no possible cross-connections) and the recycled water system is ready to receive actual recycled water, from the new recycled water plant at...

    There will be a third interruption to the (RECYCLED) water supply for most residents of Gillieston Heights from 10pm Sunday 14 October until the Monday morning at 4am,

    Things did not go as smoothly as we had hoped last night, so this third water outage is needed. Please accept our apologies for any inconvenience this causes you.

    This testing is necessary to ensure both out recycled water and drinking water mains are completely independent from each other (with no possible cross-connections) and the recycled water system is ready to receive actual recycled water, from the new recycled water plant at Farley, in a few weeks time. (Up until now, drinking water has been supplied through the recycled water mains.)

    If you see our employees in your area don't hesitate to ask us questions at any time (night or day). We are always happy to talk to you and your feedback is valuable. Quite a few residents came to say hello last night - thank you for your time. We are pleased to have the opportunity to talk to you and meet you face to face.


  • REMINDER Interruption to your (RECYCLED) water supply Thursday 11 October 2018 from 10pm

    about 1 year ago

    There will be a second interruption to the water supply for most residents of Gillieston Heights tonight from 10pm until Friday morning at 4am.

    This interruption will ONLY be for the water supplied through your RECYCLED water system (purple meter). This means that between the above times you may not have water available for toilet flushing, outdoor taps, and possibly machine washing in the laundry (if you have the washing machine connected to your recycled water system).

    Please accept our apologies for this inconvenience. This work is required to allow us to test our water and recycled water mains in...

    There will be a second interruption to the water supply for most residents of Gillieston Heights tonight from 10pm until Friday morning at 4am.

    This interruption will ONLY be for the water supplied through your RECYCLED water system (purple meter). This means that between the above times you may not have water available for toilet flushing, outdoor taps, and possibly machine washing in the laundry (if you have the washing machine connected to your recycled water system).

    Please accept our apologies for this inconvenience. This work is required to allow us to test our water and recycled water mains in preparation for providing recycled water from the Farley Recycled Water Treatment Plant to customers in Gillieston Heights.