Recycled Water - Gillieston Heights

Recycled Water Gillieston Heights

Delivering recycled water to Gillieston Heights from 31 May 2019

Shortly we will begin supplying recycled water from the Farley Treatment Plant to 772 homes in Gillieston Heights. These homes were fitted with dual water/recycled water systems when they were constructed, enabling them to meet BASIX requirements.

Recycled water is treated to a high level and must comply with Australian Guidelines for Water Recycling and the requirements of NSW Health. The tap fittings are generally purple, and has many uses.

It is great for flushing toilets, washing cars, watering gardens and machine washing clothes. It must not be used for drinking, cooking, bathing, or filling swimming pools.

Is your home ready? The project team are happy to answer your questions – you can email us here or use the 'Ask us a question' tab below.

Delivering recycled water to Gillieston Heights from 31 May 2019

Shortly we will begin supplying recycled water from the Farley Treatment Plant to 772 homes in Gillieston Heights. These homes were fitted with dual water/recycled water systems when they were constructed, enabling them to meet BASIX requirements.

Recycled water is treated to a high level and must comply with Australian Guidelines for Water Recycling and the requirements of NSW Health. The tap fittings are generally purple, and has many uses.

It is great for flushing toilets, washing cars, watering gardens and machine washing clothes. It must not be used for drinking, cooking, bathing, or filling swimming pools.

Is your home ready? The project team are happy to answer your questions – you can email us here or use the 'Ask us a question' tab below.

  • Community update - September 2019

    about 1 month ago

    Recycled water

    We’ve had some technical complications with the operation of the newly-constructed recycled water treatment plant for Gillieston Heights. This means we have not yet been able to complete the transition to recycled water from drinking water.

    The complications with operating the plant have not affected the safety or quality of water supplied through the drinking and recycled water networks. We are working to bring the recycled water system online as soon as possible.

    You will receive a letter from us in the next day or so with more information.

    Please remember it’s important to always use the water...

    Recycled water

    We’ve had some technical complications with the operation of the newly-constructed recycled water treatment plant for Gillieston Heights. This means we have not yet been able to complete the transition to recycled water from drinking water.

    The complications with operating the plant have not affected the safety or quality of water supplied through the drinking and recycled water networks. We are working to bring the recycled water system online as soon as possible.

    You will receive a letter from us in the next day or so with more information.

    Please remember it’s important to always use the water supplied through your recycled water taps for recycled water purposes only:

    · Toilet flushing

    · Washing cars, paths and external walls

    · Watering lawns and gardens, including fruit trees and vegetable gardens

    · Washing laundry in a washing machine

    · Watering pets

    Save your 4

    As well as complying with water restrictions, there are some simple ways to save water:

    • Take a 4 minute shower
    • Wait for a full load before putting on the washing
    • Fix dripping taps
    • Turn off the tap while brushing your teeth.

    If we do this, we can save 4 buckets of water each day. If we all change a little, we can save a lot. This will really help conserve the water remaining in our dams.

    Planning for our water future

    We are currently working with the NSW Government, key stakeholders and the community to develop the next Lower Hunter Water Plan, which will consider new water sources and new ways to reduce water use.

    Understanding how the community feels about the options to supplement existing water supplies and reduce reliance on drinking water is an important part of preparing this plan.

    To find out more and have your say on our water future, visit water future

    Next steps for Gillieston Heights residents

    There will be some water supply shutdowns before commissioning of the recycled water systems occurs. We’ll let you know when these will occur, and try to minimise the inconvenience to you.

    Thank you

    We appreciate your patience and cooperation over the past two years as we deliver the first residential recycled water system in the Hunter region. We couldn’t do it without you.

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  • Level 1 water restrictions are in place from Monday 16 September 2019

    about 1 month ago

    We have the lowest water levels in our dams in over two decades. We need everyone’s help to save water.

    Water restrictions don’t apply to water supplied through the recycled water system, but please use this water wisely. The water supplied through both systems are valuable resources.

    What you need to know about level 1 water restrictions:

    • Outdoor watering before 10am or after 4pm only
    • No hosing hard surfaces
    • Wash your vehicle on the grass using a trigger nozzle
    • No sprinklers

    We have the lowest water levels in our dams in over two decades. We need everyone’s help to save water.

    Water restrictions don’t apply to water supplied through the recycled water system, but please use this water wisely. The water supplied through both systems are valuable resources.

    What you need to know about level 1 water restrictions:

    • Outdoor watering before 10am or after 4pm only
    • No hosing hard surfaces
    • Wash your vehicle on the grass using a trigger nozzle
    • No sprinklers

  • Northview St and Ryans Rd area - water interruption and possible changes in water colour (1 May)

    6 months ago

    Some properties in Northview St and parts of Ryans Rd may experience a water interruption (to both drinking water and recycled water supplies) on 1 May between 8am and 3pm. If this is likely to affect you, you will have received a letter from us. (Please accept our apologies for the inconvenience.)

    We suggest you fill some bottles so you have water available for drinking and cooking, and you might like to fill some buckets so you can flush the toilet during the day.

    When the water supply is restored it's possible you may notice some discoloured water, due to...

    Some properties in Northview St and parts of Ryans Rd may experience a water interruption (to both drinking water and recycled water supplies) on 1 May between 8am and 3pm. If this is likely to affect you, you will have received a letter from us. (Please accept our apologies for the inconvenience.)

    We suggest you fill some bottles so you have water available for drinking and cooking, and you might like to fill some buckets so you can flush the toilet during the day.

    When the water supply is restored it's possible you may notice some discoloured water, due to sediment dislodging in the pipes. This is not considered a health concern, but we recommend you don't drink or wash clothes in discoloured water. Please run your tap for a few minutes, and if the water doesn't clear please let us know by calling 1300 657 657. (We will have work crews in the area monitoring the water colour and flushing the mains as necessary.)

    This interruption is needed to prepare for the introduction of recycled water from 31 May 2019 in Gillieston Heights.

  • All Home Plumbing Inspections completed - thank you for your cooperation

    7 months ago

    Over the past few weeks we've finished the last few Home Plumbing Inspections. All 1,100 properties in Chisholm and Gillieston Heights have now been checked.

    We know it was a little inconvenient having our plumbers check inside your home. We would like to thank all the home owners, tenants and property managers who helped coordinate access for us. Thank you very much!

    Over the past few weeks we've finished the last few Home Plumbing Inspections. All 1,100 properties in Chisholm and Gillieston Heights have now been checked.

    We know it was a little inconvenient having our plumbers check inside your home. We would like to thank all the home owners, tenants and property managers who helped coordinate access for us. Thank you very much!
  • Interruption to water supply - Tuesday 18 December (customers in Cessnock Rd, Oak Cct and Redwood Dr ONLY)

    10 months ago

    On Tuesday 18 December Hunter Water will be completing some essential work on the recycled water and drinking water systems in Gillieston Heights.

    This work will affect approximately 30 customers in Cessnock Road, Oak Circuit and Redwood Drive. The interruption will be between 8am and 5pm. Customers who will be affected have been advised in writing and we have sent an SMS to those customers who have provided a mobile phone number.

    This work is to remove a 'cross connection' between the recycled water and drinking water systems (the two systems need to be independent of each other before recycled...

    On Tuesday 18 December Hunter Water will be completing some essential work on the recycled water and drinking water systems in Gillieston Heights.

    This work will affect approximately 30 customers in Cessnock Road, Oak Circuit and Redwood Drive. The interruption will be between 8am and 5pm. Customers who will be affected have been advised in writing and we have sent an SMS to those customers who have provided a mobile phone number.

    This work is to remove a 'cross connection' between the recycled water and drinking water systems (the two systems need to be independent of each other before recycled water is introduced early in 2019). Further cross connections in different locations will be removed over coming months.

    Please accept our apologies for any inconvenience.

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  • Thank you, and introducing Mara Consulting

    about 1 year ago

    Home plumbing inspections have now been been completed on 97% of homes in Chisholm and 88% of homes in Gillieston Heights. We would like to thank the property owners, tenants and real estate agents who have helped achieve this great result. It is good to see so much support for the introduction of recycled water.

    All homes need to have the free home plumbing inspection before recycled water is introduced. The inspection is to ensure there are no interconnections between the drinking water pipes and the recycled water pipes at the home. It will also ensure all fittings are in...

    Home plumbing inspections have now been been completed on 97% of homes in Chisholm and 88% of homes in Gillieston Heights. We would like to thank the property owners, tenants and real estate agents who have helped achieve this great result. It is good to see so much support for the introduction of recycled water.

    All homes need to have the free home plumbing inspection before recycled water is introduced. The inspection is to ensure there are no interconnections between the drinking water pipes and the recycled water pipes at the home. It will also ensure all fittings are in place and recycled water taps and fittings are colour coded and labelled. This is to reduce to chance of occupants of the property accidentally using recycled water instead of potable (drinking quality) water for drinking, cooking, bathing.

    Hunter Water has engaged a local communications firm, Mara Consulting, to help us contact the last few residents and book in their home plumbing inspections. If you haven't contacted us as yet, representatives from Mara Consulting will call you or knock on your door over the next week or two. The representatives will carry photo identification and a letter of introduction from Hunter Water. They do not need to enter your house. Mara Consulting has a great deal of experience working with community members on major projects so we are sure you will be in capable hands.


  • REMINDER Interruption to your (RECYCLED) water supply Sunday 14 October 2018 from 10pm

    about 1 year ago

    There will be a third interruption to the (RECYCLED) water supply for most residents of Gillieston Heights from 10pm Sunday 14 October until the Monday morning at 4am,

    Things did not go as smoothly as we had hoped last night, so this third water outage is needed. Please accept our apologies for any inconvenience this causes you.

    This testing is necessary to ensure both out recycled water and drinking water mains are completely independent from each other (with no possible cross-connections) and the recycled water system is ready to receive actual recycled water, from the new recycled water plant at...

    There will be a third interruption to the (RECYCLED) water supply for most residents of Gillieston Heights from 10pm Sunday 14 October until the Monday morning at 4am,

    Things did not go as smoothly as we had hoped last night, so this third water outage is needed. Please accept our apologies for any inconvenience this causes you.

    This testing is necessary to ensure both out recycled water and drinking water mains are completely independent from each other (with no possible cross-connections) and the recycled water system is ready to receive actual recycled water, from the new recycled water plant at Farley, in a few weeks time. (Up until now, drinking water has been supplied through the recycled water mains.)

    If you see our employees in your area don't hesitate to ask us questions at any time (night or day). We are always happy to talk to you and your feedback is valuable. Quite a few residents came to say hello last night - thank you for your time. We are pleased to have the opportunity to talk to you and meet you face to face.


  • REMINDER Interruption to your (RECYCLED) water supply Thursday 11 October 2018 from 10pm

    about 1 year ago

    There will be a second interruption to the water supply for most residents of Gillieston Heights tonight from 10pm until Friday morning at 4am.

    This interruption will ONLY be for the water supplied through your RECYCLED water system (purple meter). This means that between the above times you may not have water available for toilet flushing, outdoor taps, and possibly machine washing in the laundry (if you have the washing machine connected to your recycled water system).

    Please accept our apologies for this inconvenience. This work is required to allow us to test our water and recycled water mains in...

    There will be a second interruption to the water supply for most residents of Gillieston Heights tonight from 10pm until Friday morning at 4am.

    This interruption will ONLY be for the water supplied through your RECYCLED water system (purple meter). This means that between the above times you may not have water available for toilet flushing, outdoor taps, and possibly machine washing in the laundry (if you have the washing machine connected to your recycled water system).

    Please accept our apologies for this inconvenience. This work is required to allow us to test our water and recycled water mains in preparation for providing recycled water from the Farley Recycled Water Treatment Plant to customers in Gillieston Heights.

  • REMINDER Interruption to your water supply Tuesday 9 October from 10pm until 4am on Wednesday 10 October

    about 1 year ago

    There will be an interruption to the water supply from 10pm on Tuesday 9 October until 4am on Wednesday 10 October.

    Please accept our apologies for this inconvenience. This work is required to allow us to test our water mains in preparation for providing recycled water from the Farley Recycled Water Treatment Plant.

    If this water interruption will affect your property you were advised by letter.

    *If necessary, two more water supply interruptions will occur from 10pm on Thursday 11 October and from 10pm on Sunday 14 October (both ending 4am the following day). We will confirm here if these...

    There will be an interruption to the water supply from 10pm on Tuesday 9 October until 4am on Wednesday 10 October.

    Please accept our apologies for this inconvenience. This work is required to allow us to test our water mains in preparation for providing recycled water from the Farley Recycled Water Treatment Plant.

    If this water interruption will affect your property you were advised by letter.

    *If necessary, two more water supply interruptions will occur from 10pm on Thursday 11 October and from 10pm on Sunday 14 October (both ending 4am the following day). We will confirm here if these interruptions are going ahead.

  • Planned water outages – Gillieston Heights

    about 1 year ago

    Planned water outages – Gillieston Heights

    There are three planned water supply outages in Gillieston Heights for the following times:

    1. From: 10pm on Tuesday 9 October Until: 4am on Wednesday 10 October

    2. From: 10pm on Thursday 11 October* Until: 4am on Friday 12 October*

    3. From: 10pm on Sunday 14 October* Until: 4am on Monday 15 October*

    *The second two water interruptions will only occur if we need more time to complete the work, however, customers should be prepared for these interruptions to go ahead.

    These outages are for water supplied via Hunter Water’s potable water and recycled...

    Planned water outages – Gillieston Heights

    There are three planned water supply outages in Gillieston Heights for the following times:

    1. From: 10pm on Tuesday 9 October Until: 4am on Wednesday 10 October

    2. From: 10pm on Thursday 11 October* Until: 4am on Friday 12 October*

    3. From: 10pm on Sunday 14 October* Until: 4am on Monday 15 October*

    *The second two water interruptions will only occur if we need more time to complete the work, however, customers should be prepared for these interruptions to go ahead.

    These outages are for water supplied via Hunter Water’s potable water and recycled water systems.

    These essential water outages are to allow for checking of our mains as part of the preparation to introduce recycled water from the Farley Treatment plant to parts of Gillieston Heights.

    Note: Approximately 850 customers have been advised by letter (sent 27 September 2018) of these water outages.