Understanding community expectations of us

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We are working to better understand what you need and expect from us.

We are undertaking a range of surveys and in-depth interviews with our customers and community to better understand what they need and expect from us in delivering water and wastewater services. We've engaged an independent research consultant, Colmar Brunton, to carry out this important work.

We want to hear from you - take part in our survey

Tell us what you expect from us, how we are performing and where we can do better via our online survey.

Click here to complete our survey.

The survey takes about 15 minutes and responses are anonymous. The survey closes at 5pm on Monday 8 June.

We are working to better understand what you need and expect from us.

We are undertaking a range of surveys and in-depth interviews with our customers and community to better understand what they need and expect from us in delivering water and wastewater services. We've engaged an independent research consultant, Colmar Brunton, to carry out this important work.

We want to hear from you - take part in our survey

Tell us what you expect from us, how we are performing and where we can do better via our online survey.

Click here to complete our survey.

The survey takes about 15 minutes and responses are anonymous. The survey closes at 5pm on Monday 8 June.

  • Community invited to have a say

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    6 days ago

    As a resident of the Lower Hunter region, our goal is to ensure your needs and expectations are reflected in everything we do. To help us do this, we have engaged Frontier Economics together with Kantar, an independent research company, to engage with our customers and community to identify what’s important to you, how well we are performing and where we can do better.

    Complete the survey.

    Participation is voluntary and your responses will be private and confidential. Any information you give us in the survey will be combined with other responses for analysis. Results will not be reported at an individual or household level. they survey takes around 15 minutes.

    We are using a range of activities to give customers, consumers and the community the opportunity to have a say. The information from this survey will help us to make improvements in the short term, as well as providing a basis for future engagement activities and technical studies to help with medium to long term planning.

    As a resident of the Lower Hunter region, our goal is to ensure your needs and expectations are reflected in everything we do. To help us do this, we have engaged Frontier Economics together with Kantar, an independent research company, to engage with our customers and community to identify what’s important to you, how well we are performing and where we can do better.

    Complete the survey.

    Participation is voluntary and your responses will be private and confidential. Any information you give us in the survey will be combined with other responses for analysis. Results will not be reported at an individual or household level. they survey takes around 15 minutes.

    We are using a range of activities to give customers, consumers and the community the opportunity to have a say. The information from this survey will help us to make improvements in the short term, as well as providing a basis for future engagement activities and technical studies to help with medium to long term planning.

  • Thank you to those who registered to be involved

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    about 1 month ago

    Thank you to the more than 60 people who registered their interest in taking part in the online forums. This is a great result! Our team have randomly selected 20 people to be involved in this stage of the project, joining the 30 people recruited from across our region.

    Over the coming months, there will be more opportunities for our customers and community to take a role in helping us to understand your needs and expectations of us. We look forward to learning from these discussions.

    Thank you to the more than 60 people who registered their interest in taking part in the online forums. This is a great result! Our team have randomly selected 20 people to be involved in this stage of the project, joining the 30 people recruited from across our region.

    Over the coming months, there will be more opportunities for our customers and community to take a role in helping us to understand your needs and expectations of us. We look forward to learning from these discussions.

  • We need your help!

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    about 1 month ago

    Help us better understand what our customers and community need and expect from us.

    Over the next few months, we will be undertaking a range of surveys and in-depth interviews with our customers and community to better understand what they need and expect from us in delivering water and wastewater services.

    The first phase involves an online forum that will be run over three consecutive days from this Wednesday 29 April.

    We have room for a few more. Are you keen to take part? It only takes 30 minutes a day and each participant will receive a $120 voucher for their time. Register your interest by 3pm today!

    Kind regards,

    Your Voice Hunter Water

    Help us better understand what our customers and community need and expect from us.

    Over the next few months, we will be undertaking a range of surveys and in-depth interviews with our customers and community to better understand what they need and expect from us in delivering water and wastewater services.

    The first phase involves an online forum that will be run over three consecutive days from this Wednesday 29 April.

    We have room for a few more. Are you keen to take part? It only takes 30 minutes a day and each participant will receive a $120 voucher for their time. Register your interest by 3pm today!

    Kind regards,

    Your Voice Hunter Water